Family Outreach Assistant (EDU)

Description ABOUT US: Are you looking to make a difference? Join our team! We are dedicated to building a just society by educating the hearts and minds of students through culturally responsive, diverse, products and services in under-resourced communities. JOB SUMMARY:
We have immediate openings for Family Outreach Specialists to support our team in enrolling and retaining eligible students in our Learning Programs. This role requires strong experience in family engagement, with a proven ability to effectively communicate with families and successfully recruit, enroll, and retain students in the educational programs. ESSENTIAL DUTIES AND RESPONSIBILITIES:
● Effectively communicate with families from an assigned student list through calls and text messages.
● Demonstrate strong verbal and written communication skills, along with excellent organizational abilities.
● Utilize basic computer skills and software applications to support daily tasks.
● Maintain a positive attitude while demonstrating flexibility and reliability in all aspects of work.
● Manage multiple tasks and priorities while meeting tight deadlines.
● Work independently as a self-starter, demonstrating accountability and responsibility.
● Accurately collect, document, and input all communication notes with families.
● Create and maintain detailed call logs and attendance records using Excel.
● Support efforts to recruit, enroll, and retain students in the program.
● Travel within a 100-mile radius of Fresno, California to deliver student materials and equipment and support program sites and outreach efforts.
● Perform other duties as assigned.
EDUCATION AND EXPERIENCE:
● High school diploma or equivalent required; Associate’s or some college in education, social work, communications, or a related field preferred.
● 1–3 years of experience in family engagement, community outreach, customer service, or educational program support.
● Experience working with diverse communities and communicating effectively with families, preferably in an educational or youth-serving setting. QUALIFICATIONS AND DESIRED CHARACTERISTICS:
● Bilingual skills (English/Spanish) required to support effective communication with families.
● Experience with student recruitment, enrollment, or retention efforts is highly desirable.
● Proficiency in basic computer applications (e.g., Microsoft Excel, Google Workspace, Zoom) and data entry systems.
● Valid California driver’s license and reliable transportation for local travel. ● Fingerprints, CPR, and TB clearance might be required
COMPENSATION RANGE: Hourly rate $16.90